Ben Levin
Service, Experience, and Product Designer
Helping Product People & UXRs Make Amazing Things
Core Skills
Product Strategy
Connecting Audiences to Businesses
A comprehensive view of a product's purpose begins with understanding how people behave and seek to fulfill their own needs.
Storyboarding
Journey Mapping
Content Strategy
UX Research
Deep Customer Understanding
Qualitative ethnographic research and quantitative UX research at scale, combined to give product teams a rich and nuanced view of their audiences' needs.
Userlytics
UserZoom
UserInterviews
UserTesting.com
Qualtrics
Google Surveys
UX Design
Thoughtfully Brining Form and Function to Shape
Hands-on creation of information architecture, interaction design, and visual design artifacts to help product teams construct delightful experiences
Axure
Figma
FigJam
Miro
Adobe Creative Cloud
Selected Experience
Chamjari Interactive
Founder, Managing Partner, 2011 - Present
Chamjari Interactive provides Experience Strategy & Design consulting to individuals and businesses of all shapes and sizes, drawing on nearly 20 years of experience in interactive media and business consulting. Client include Capital One, Volkswagen, Disney and more..
Volkswagen Group of America
UX Research & Design Strategy Consulting, 2018-2021
Working with a variety of teams at Volkswagen Group of America and Volkswagen Credit, I led the formulation and execution of over 500 customer research sessions across programs for the ID.4 Pre-Order and Customer Journey, Audi reLease, and more. From in-field ethnography to in-lab usability testing, to market research and demand-curve forecasting: I helped VW deliver innovative experiences for automotive customers in a competitive, fast-paced environment.
Capital One
UX Research & Product Design Consulting, 2011-2021
My work with Capital One primarily involved helping Product Owners and Product Managers develop UX Research and Customer Experience strategies, developing and executing over 100 qualitative and quantitative, leading research conducted in the in-house USERLabs, synthesizing and implementing those research findings, and helping to bring to market Financial Services experiences for over 50 million customers across Small Business, Consumer Lending and Credit, Consumer Banking, Banking Operations, Commercial Banking, and Identity.
Ninja Goat Nutritionals
Chief Ninja, 2014-2021
My work with Capital One primarily involved helping Product Owners and Product Managers develop UX Research and Customer Experience strategies, developing and executing over 100 qualitative and quantitative, leading research conducted in the in-house USERLabs, synthesizing and implementing those research findings, and helping to bring to market Financial Services experiences for over 50 million customers across Small Business, Consumer Lending and Credit, Consumer Banking, Banking Operations, Commercial Banking, and Identity.
The Archer Group
VP, Experience Design, 2008-2011
At The Archer Group, I built and led a team of User Experience Architectrs, Performance Analytics Specialists and Strategy Consultants for Fortune 500 clients including Chase, SunGard, and Wawa.
Refinery / G2 Interactive
VP, Strategic Services, 2001-208
At Refinery, I built and lead one of the largest teams of User Experience professionals in the U.S. from 2004-2008. Leading up to Refinery's purchase by G2 Interactive in 2007, I combined UX with Strategy, Analytics, and Media Planning into Refinery's Strategic Services Group.
Stay Ahead of the Curve
Once every week or four, I (and the bots) send out a missive, with some thoughts on UX, AI, and Design Strategy. It is amusing and informative. And brief.
